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Solution — Order confirmation

Order confirmation & delivery links

The SMS or WhatsApp message after checkout is one of the highest-open-rate messages you'll ever send. Truthylink turns the tracking link in it into a short, branded URL that's monitored for uptime — so a broken courier page doesn't become a support ticket.

truthylink.com — how it works

Paste a long URL

|

Paste a long URL

courier.example.com/track?id=8823914...

Working

Shortening & checking safety…

Your short link

truthylink.com/order-48213

Destination health: monitored

You'll be flagged the moment the courier page breaks

Works in SMS WhatsApp-ready Bot-filtered

The moment a customer taps "track order"

A delivery notification is one of the few messages customers actually open. Truthylink keeps watching that link long after you hit send — so if the courier's page goes down, you find out before your customer does.

Built for transactional messages, not just campaigns

Destination health monitoring

Truthylink checks every link's destination on a schedule. If your courier's tracking page starts returning errors, you get flagged before customers start messaging you about it.

Branded links customers recognise

A slug like /order-48213 next to your brand name reads as legitimate. Generic shortener domains in a payment or delivery SMS make people hesitate to tap.

Works in SMS and WhatsApp

Short links keep transactional SMS under character limits and paste cleanly into WhatsApp Business templates without breaking formatting.

Link safety scanning

Every destination is checked against Google Safe Browsing. If a courier partner's domain is later flagged, you'll know before it reflects badly on your order confirmations.

Per-order click data

See exactly when a customer opened their tracking link — useful for confirming delivery disputes or measuring how many customers actually check tracking at all.

Expiry after delivery

Set a link to stop resolving a set number of days after the order ships. Old tracking links don't stay open indefinitely as a stale attack surface.

How order confirmation links work

1

Shorten the courier tracking URL

Paste the long tracking-partner URL into Truthylink and get a branded slug back — /order-48213 instead of a 90-character query string.

2

Drop it into your confirmation template

Use the short link in your SMS, WhatsApp, or email order-confirmation template. It fits inside a single SMS segment where the original URL wouldn't.

3

Truthylink watches the destination

On a regular schedule, Truthylink requests the destination page and records whether it's healthy, slow, or down — no extra integration work on your side.

4

Get flagged before customers complain

If the courier page starts erroring out, that link's status changes in your dashboard so you can catch it before a wave of 'where's my order' messages.

5

Review real engagement

Bot-filtered click data shows how many customers actually opened their tracking link — separate from the crawler and preview-bot traffic that inflates raw click counts.

Try it free for 14 days

Pro trial — no credit card required. Unlimited links, destination monitoring, and bot-filtered analytics.